At 4am, operators don't log into systems. They send a WhatsApp.
When a machine stops, PackGuru tells the operator what to do — step by step, in their language, on the screen they already have in their hand. No long search. No extra office system
The line stopped 20 minutes ago. The right person finds out tomorrow
The alarm is on the HMI. The HMI is on the far side of the hall. The person who knows the fix is on another shift — and the stop report lands in a spreadsheet nobody opens until Friday
Alerts die on the HMI
The machine announced its problem to a screen no one was standing near. At 100 bottles a minute, every minute of silence is 100 bottles
Diagnosis starts from zero
By the time someone arrives, the jam is a mystery: no clip, no timeline, no history of the last time it happened
Shifts pass problems, not knowledge
What the night shift learned the hard way, the morning shift relearns the hard way. The workaround travels by rumour
Same processes, measured before and after
| PROCESS | KPI | TODAY | WITH PACKGURU |
|---|---|---|---|
| Time to team awareness | stop → team knows | minutes to hours — whoever walks by | seconds — alert with camera clip lands in the team WhatsApp group |
| Diagnosis at the machine | time to root cause | guesswork and phone calls | 30-second clip from inside the machine + suspected cause + procedure link |
| Shift handover | context carried over | verbal, partial, perishable | the whole thread — alert, clip, fix, outcome — readable by the next shift |
| Stop follow-up | recurrence of same fault | workarounds, repeat visits | resolution logged on the alert, pattern flagged when it returns |
Signal to fix, one thread
Try it: live WhatsApp demo →
Six things PackGuru does live
Discipline beats heroics. Every line stoppage is an opportunity to capture how it was solved — and serve that answer to whoever sees it next
Changeover wizard
Every format switch becomes a guided, measurable process: instructions, photo checks, automatic timing from machine signals
"Hey PackGuru"
Voice command, text or photo. Contextual answers from your manuals, SOPs and schematics — in the operator's language
Golden recipe
Track every parameter change. Compare current setup vs. best-performing configuration for this exact format
WhatsApp on the line
Operator films the problem. PackGuru answers in seconds with diagnosis and three likely fixes. No manager needed at 4:45 a.m
Closest-screen delivery
HMI · app · WhatsApp · iPad · phone. Same answer goes to whatever the operator is already looking at
Proactive alerts
Parameter drift, format-mismatch warnings, conditions requiring attention — pushed before the line slows down
Cosmetics changeovers, every two hours
In cosmetics, format changes happen every 2–3 hours. A 5-minute drift per changeover, four shifts a day, is one full hour of lost capacity by the end of the week
PackGuru compresses changeover variance and removes the guesswork that caused it
See the changeover wizard on your line
Send us your two most painful format pairs. We'll demo the wizard built for them